Shipping of your order
Packages are usually shipped within 2 days after receipt of payment and sent via UPS with check and delivery without signature. Whichever type of shipping you choose, we will guarantee you a link to check the path of your package online. Shipping costs include packing and postage charges. The packaging costs are fixed, while the shipping costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We can not group two separate orders executed separately, and to each of it will be applied shipping costs. Your package will be sent under your responsibility, but special attention is reserved for fragile items. The boxes are reasonably sized and your items are well protected. The delivery days may vary due to force majeure not caused by us and therefore we do not guarantee delivery within the established terms.

Returns and refunds
How to exercise the right of withdrawal Lang Srl undertakes, in case of sending damaged or incorrect material, to provide for the replacement of the product at its own expense, this through a simple indication via email at, and also in case of packaging no longer intact , as a guarantee of Legislative Decree 206/05.

Regarding the exercise of the right of withdrawal motivated by the fact that the product no longer likes or the customer has changed his mind about the purchase, the legal indications are valid. Legislative Decree 206/05 provides that the communication must be sent by registered mail. within a period of not less than 14 days. working from the receipt of the goods. This communication may also be anticipated by fax, telegram, or e-mail, provided that it is confirmed by registered A / R within 48 hours.

The communication made by the customer must contain: - Expression of intention to avail of the benefit granted by the Legislative Decree. 206/05. - Indication of the product for which you decide to exercise the right of withdrawal. - The progressive number of the order issued at the time of purchase. - The data related to your bank account (name of the institution, corresponding agency, account number) or Paypal account if the payment was made through Paypal.

Address to send the registered letter A / R:

Lanc s.r.l.s.
Via Antonio Gramsci 105
40050 Argelato - Bologna

The deadline for the return of the goods is ten days starting from the date of receipt of the goods. To obtain a refund of the consideration, the consumer must within 10 days of receiving the goods send the communication as indicated above and return the goods to:

Lanc s.r.l.s.
Via Antonio Gramsci 105
40050 Argelato - Bologna

For the purpose of expiry of the term the goods are considered returned when they are delivered to the office of the forwarder. The shipment of the goods must be made by post or courier at the expense of the consumer.

The right of withdrawal can be exercised only if the product is perfectly intact in every part and in a normal state of conservation. The returned product must not be deprived of the wrapping or parts of it, nor show signs of tampering.

Where Lanc s.r.l.s.should receive the return product tampered with, damaged or used improperly, will not refund the amount paid for the purchase of the same. Shipping costs are in any case due and payable by the customer, even if the customer makes use of the right of withdrawal, or refuse or return to the sender, for any reason, the goods ordered regularly. In the latter case, the customer must provide for the reimbursement of the aforementioned shipping costs, and if necessary, in the event of non-payment of the same, Lanc srl will take legal steps to recover the aforementioned credit.

In case of failure to collect the goods within the maximum terms of storage due to repeated inability to deliver to the address indicated by the customer when ordering, the latter will be considered rejected and returned to our warehouses, with reimbursement of expenses of the client. Method of repayment of the consideration Lanc s.r.l.s.will refund by bank transfer or Paypal as soon as possible and in any case within thirty days of receipt of the communication in which the consumer has expressed the will to exercise the right of withdrawal.

The consumer has the right of withdrawal without any penalty (Article 67 of Legislative Decree 206/05), the only costs charged to him will be those related to the return of the product (shipping costs for returning the product).